Frequently Asked Questions

Is your service guaranteed?

Yes. We offer a No Fix No Fee Guarantee - which means if we can't deliver a solution, you pay nothing. We also have a 30 day work Satisfaction Guarantee where our onsite work is guaranteed for 30 days and our remote and phone support for 5 days. Just let us know of any problems during this time and we'll work with you to sort them out free of charge. For more information, please review our full terms and conditions.

Do you supply replacement parts and new laptops and desktop computers?

Yes each technician carries a standard list of common Products, spare parts and accessories. The aim is to get the job done as efficiently as possible by having all the parts and tools onsite to get the job done the first time around. Each technician also carries a new desktop and laptop computer with them. These computers are selected and designed to meet the needs of most pc users. If you need a custom build computer that's fine to we can build to order and can provide you with a tailor made solution.

Can I get a technician outside business hours on the weekend or public holidays?

Yes. We are open weekdays, weekends and evenings and public holidays. We offer competitive rates and offer a fast response as well as our express service where in less than one hour we will be onsite fixing your computer problems.

What services do you provide?

Our major support services include Virus cleanup, Set Ups, Home Networking, Repairs, Web & Email Security, Data Backup and Advisory, but if it's something that involves a computer, chances are we can help. Just get in touch and we can chat about what you need.

Are there services you don't offer?

For the moment we don't offer support for businesses with over 50 computers. We apologise if this inconveniences you, but stay tuned because we're working on it! Also, Melbourne Computer Repair techs aren't equipped to carry out electrical work or affix gadgets to walls. For this sort of work we recommend asking your local tradesperson. We do offer electrical services and network installation service which is done through. see more our services.

What if I really don't know what the problem is?

That's ok we come to you, review your system and recommend a few solutions for you to choose from.

Do you provide services in my area?

We provides services all around Melbourne, Please feel free to contact us on 03 9005 9105 or 0422 637 637.