Privacy Policy

Melbourne Computer Repair

These terms and conditions (each amended from time to time) (collectively "Terms") govern our relationship with you.

When you use our services, you agree that you have read and understood the Terms. We may request that you sign a form acknowledging this.

References to "we", "us", "our" in the Terms are references to Melbourne Computer Repair and its related companies, its employees, contractors or agents.

Our website is located at www.melbournecomputerrepair.com.au

1. What we do

We provide our services by:

- Visiting your home or business (On-Site Services);

As part of providing these services we may:

- sell you certain types of equipment, hardware or software; and/or

- take your hardware to our base.

Our services will be provided during our service hours which are set out on our website.

Our services are designed to meet the needs of home users and small businesses including those who work from home (SOHO). In some cases where you use a work computer and do not have administration rights to your computer, our ability to provide services to you may be limited. If you think this may be the case, please discuss this with us.

Information about our services and pricing is available on our website or from our MattaSoft Computer Repair Technician upon request. We recommend you check this information regularly as we may change our services and pricing from time to time.

We may provide you with hardware or software manufactured by a third party. You agree to comply with our reasonable directions to enable us to comply with our obligations to such third parties.

2. What we need you to do

So that we can provide you with the best services we can, it is important that you do certain things requested by us before we provide your services. If you don't do these things, we may not be able to provide you with our services and/or you may risk losing valuable data.

- 2. 1 Software

If our services involve the installation of software, then you must provide our Melbourne Computer Repair Technician with the installation disks for your operating system or software along with a product key for this software.

- 2.2 Backing up your software or data

Computers are complicated machines and although we take all reasonable precautions, files can be lost simply by doing routine work. You acknowledge and agree that it is your sole responsibility to back up all software and data that is stored on your computer's hard drive(s) and/or any other storage devices you have before we provide any services to you. If for some reason you cannot back-up your data, we can do this for you for a fee as part of our On-Site Services. If you choose not to back-up your data, either yourself or through us, you do so at your own risk and agree that we will not be responsible at any time for any loss, alteration or corruption of data or files relating, either directly or indirectly from the provision of our services.